When you need a refill of your medication, call your pharmacy and give them the prescription number, even if the bottle says “0 refills remaining.” Your pharmacy will contact us with your refill request. If you are due to see the doctor, we may either have the pharmacy inform you of the need for an appointment, or we may call to notify you and get you scheduled to see a provider.
If you use a mail-order pharmacy or your prescription needs to be in written form, please call our office and leave a detailed message with the following information:
- Your name (Please spell it)
- Your date of birth
- Name of medication, its strength, and how often you take it
- Tell us if you need a one month supply or a three month supply
We ask that you allow 24 to 48 hours for us to write your prescription and leave plenty of time for you to mail it in before you run out of the medication. If your medication needs to be processed by our Prescription Nurse Case Manager, please follow the guidelines set in place for that medication.