Frequently Asked Questions

What are the clinic’s hours?

We are open Monday through Friday from 8:30am to 7:00pm, Saturday 8:30am to 5:00pm, and Sunday 1:00pm to 3:00pm.

What insurance does South Tabor accept?

South Tabor accepts many insurance plans and will bill both primary and secondary insurance plans as a courtesy for our patients. Some insurance plans have restrictions or a specific provider panel that patients must access. Please check with your insurance carrier for specific eligibility, benefits, provider panel and/or referral requirements as they apply to you.

What are the physician’s hospital affiliations?

The doctors are active staff at Adventist Medical Center and have courtesy privileges at Providence Portland. The doctors have admitting privileges at both facilities. Please note that where you are admitted may be directed by your insurance network for hospitals.

How do I schedule an appointment?

To make an appointment, please contact our receptionists during business hours at 503.261.7200. If you are an established patient, choose option “1” and then choose option “4” when prompted. You may also contact us via our online patient portal. Call our office for portal sign-up instructions if you are not a current portal user. Please do not use the portal for emergencies. If you have not yet been seen at our clinic, please have your insurance information ready and press “1” followed by “5.”

How do I cancel an appointment?

If you are unable to keep an appointment, please notify us at least 24 hours in advance. There will be a $50 charge for missed appointments or for not canceling an appointment at least 24 hours in advance, except in the case of emergencies. Contact our receptionists during business hours at 503.261.7200 to cancel. Press “1” and then “4” when asked to do so.

How do I pay my bill?

You have multiple options. You may mail in a payment, call our business office line at 503.261.7210, or use our patient portal. The mailing address is listed below.  If you have not yet signed up for a patient portal and would like to do so, please call the office at 503.261.7200.

The address is:

10803 SE Cherry Blossom Drive

Portland, OR 97126

How do I get my medical records or have them sent somewhere?

In most cases we need your written permission to send your medical information somewhere. The best way to go about this is to fill out a release of information form, which can be filled out in our office, mailed to you, or sent by fax. Sending records from our clinic to another physician’s office is free of charge as is creating a disc of your records for personal use. The release for a disc can be found here. Charges may apply for the sending of records in other cases. If you need assistance requesting records from us, feel free to contact our office at 503.261.7200.

I have a billing question. Who should I call?

Our business office is open Monday through Friday from 8:00 am to 4:00 pm. Contact them at 503.261.7210 for questions you have regarding South Tabor medical bills you receive. They can be contacted through your patient portal account as well. Your insurance company should, however, be called for any questions regarding your insurance coverage and benefits.

Do I need an appointment in order to get immunizations or have blood work done?

Yes. We ask that you call for an appointment before coming in for any clinic services. Calling for an appointment ensures that there will be someone available to see you when you arrive.

I don’t know if I need to schedule an appointment, or I have a medical or prescription question. What should I do?

Please contact the receptionists during business hours at 503.261.7200. They will either forward your medical questions to a Healthcare Nurse, who will return you call, or the receptionists will schedule an appointment for you. If you are an established patient, press “1” and then choose option “6” when instructed. If you have not been seen at our clinic, please have your insurance information ready and choose option “1” followed by option “5.” Your patient portal account is also an excellent way to ask questions that are not of an urgent nature.

How do I contact the after-hours practitioner?

A South Tabor physician is available by phone after hours for urgent medical needs that cannot wait until our next business day. You can reach the on-call provider by dialing 503.261.7200. Please do not call them for things like office hours, directions, appointment requests, medication refills, billing questions, or contact information.

My friend or family member is not established with South Tabor. Can you give them medical advice?

Unfortunately, we are unable to give medical advice to a person who is not a patient of ours. They should either contact their doctor for medical advice or call our office at 503.261.7200 to become a patient. They will need to press “1” followed by “5” to reach the new patient line. The receptionist will determine whether they can be scheduled for appointment with one of our providers. They will also need their insurance information.

How do I find out the results of my tests or get information from my medical records?

Please contact our nurses during office hours. The answering receptionist will forward your request to the nurse, and the nurse will call you back. To do this, call 503.261.7200. Following the prompts, press “1” and then press “6.”

How do I get my prescription refilled?

When you need a refill of your medication, call your pharmacy and give them the prescription number, even if the bottle says “0 refills remaining.” Your pharmacy will contact us with your refill request. If you are due to see the doctor, we may either have the pharmacy inform you of the need for an appointment, or we may call to notify you and get you scheduled to see a provider.

If you use a mail-order pharmacy or your prescription needs to be in written form, please call our office and leave a detailed message with the following information:

  • Your name (Please spell it)
  • Your date of birth
  • Name of medication, its strength, and how often you take it
  • Tell us if you need a one month supply or a three month supply

We ask that you allow 24 to 48 hours for us to write your prescription and leave plenty of time for you to mail it in before you run out of the medication. If your medication needs to be processed by our Prescription Nurse Case Manager, please follow the guidelines set in place for that medication.

Why did it take so long for my insurance to pay?

Insurance billing requires many steps and can take many weeks to complete. We are available for questions that you may have about your bill. We work with the insurance companies to ensure correct claims processing. However, questions about how your insurance processed a specific claim should be directed to your insurance company. They can answer questions regarding how your policy and coverage apply to your care.

Do I need a referral?

You should contact your insurance company directly for specific details pertaining to your plan. For general referral questions or requests please contact our Referral Department at 503-261-7220.