General FAQ FAQs

How do I schedule an appointment?

To make an appointment, please contact our receptionists during business hours at 503.261.7200. If you are an established patient, choose option “1” and then choose option “4” when prompted. You may also contact us via our online patient portal. Call our office for portal sign-up instructions if you are not a current portal user. Please do not use the portal for emergencies. If you have not yet been seen at our clinic, please have your insurance information ready and press “1” followed by “5.”

How do I cancel an appointment?

If you are unable to keep an appointment, please notify us at least 24 hours in advance. There will be a $50 charge for missed appointments or for not canceling an appointment at least 24 hours in advance, except in the case of emergencies. Contact our receptionists during business hours at 503.261.7200 to cancel. Press “1” and then “4” when asked to do so.

I don’t know if I need to schedule an appointment, or I have a medical or prescription question. What should I do?

Please contact the receptionists during business hours at 503.261.7200. They will either forward your medical questions to a Healthcare Nurse, who will return you call, or the receptionists will schedule an appointment for you. If you are an established patient, press “1” and then choose option “6” when instructed. If you have not been seen at our clinic, please have your insurance information ready and choose option “1” followed by option “5.” Your patient portal account is also an excellent way to ask questions that are not of an urgent nature.

How do I contact the after-hours practitioner?

A South Tabor physician is available by phone after hours for urgent medical needs that cannot wait until our next business day. You can reach the on-call provider by dialing 503.261.7200. Please do not call them for things like office hours, directions, appointment requests, medication refills, billing questions, or contact information.

Why did it take so long for my insurance to pay?

Insurance billing requires many steps and can take many weeks to complete. We are available for questions that you may have about your bill. We work with the insurance companies to ensure correct claims processing. However, questions about how your insurance processed a specific claim should be directed to your insurance company. They can answer questions regarding how your policy and coverage apply to your care.